Refund policy

How can I start a return?

To start your return, contact us at info@badfriendsmerch.com Please include your order number, email address and shipping zip code.

What items are eligible for return?

Return requests must be made within 30 days of order shipped date. Items must be returned in new condition. This means your item must be unworn, unwashed and still include original tags and packaging. Items that appear worn, have stains, pet hair, or smell of smoke/perfume will not be accepted. We do not accept returns for any item that states "No Returns" on the description page. Gift cards are also non-refundable. Customer is responsible for return label shipping cost, the amount of which will be deducted from the final refund amount. You will receive an estimate of return shipping cost at the time of submitting your return request.

If you have received a damaged product or the wrong product, we apologize! Please contact us at info@badfriendsmerch.com, and we will help arrange a replacement free of charge.

We do not currently accept returns for international orders, so please keep this in mind if you are shopping on badfriendsmerch.com outside of the US.

What happens if I do not receive my package?

We are not responsible for lost, stolen, or misaddressed packages. Shipping costs are also non-refundable for orders that have been lost, stolen, damaged in transit, or orders shipped to an incorrect address provided at checkout.

If your package is marked as Returned to Sender and you would like us to reship it, you will be billed the actual cost for shipping prior to reshipment. 

How will my refund be processed?

Your refund will be issued to the same method of payment used to place the order.

Do you accept exchanges?

At this time we're unfortunately not able to accept exchanges or exchange requests.